Salary: £38,000- £45,000

Brand: M&S Food

Location: London (Various)

Job Type: Permanent

Reference: #123

Description

London Retail Partners are opening M&S franchises across London.  We are looking for enthusiastic, motivated, organised, customer and employee focused managers to join us in opening first class convenience stores in central London.  

Employer Description

As an M&S franchise partner there is no better time to be part of our dynamic team and represent a fantastic brand as we grow across London.

What you will get in return as a store manager

• 28 Days Holiday (inclusive Bank holidays)
• 20% In store discount
• Performance related Bonus

Job Description

As a store manager, you will be required to lead and inspire your team to demonstrate exceptional service, maintain brand standards, and deliver key KPIs. You will inspire our people to create a memorable customer experience every day.

Work Pattern:

Flexible

5 Days per week, inclusive of weekends, early and late shifts as required.

PURPOSE: 

• To deliver a great shopping experience for their customers, putting customers before task every time. 
• Champion new ways of working within stores through an open mindset and positive attitude.
• Complete tasks and processes that deliver ‘best in town’ standards. 
• Serve and sell across all channels brilliantly well. 
• Be the voice of our customer to help us continually improve. 

Key Accountabilities  

• Serve our customers efficiently and brilliantly well – on the shop floor and at service points. 
• Deliver ‘best in town’ standards through presentation standards, availability and keeping the store clean and tidy. 
• Skilled to utilise all digital tools and communication channels. 
• Share customer and colleague feedback to help us do things better. 
• Share knowledge and experience with colleagues to support others in building skill and confidence. 
• Own their own learning & development and proactively access digital learning solutions. 
• Know the daily sales targets, priorities, promotions & selling opportunities.
• Have great product knowledge to sell and recommend our products and services. 
• Proactively engage with customers to understand their needs and make recommendations. 
• Understand the store priorities and their part to play.
• Complete tasks with pace and in line with SOPs. 
• Minimise cost and waste through good process practice. 
• Follow safe and legal working practices. 

Key Capabilities  

• Understand the M&S operating strategy, and the role they play.  
• Committed to delivering excellent work fast with great attention to detail.
• Open to and acts on feedback, asking for this regularly. 
• Sets performance objectives for self in conjunction with line manager and in line with business plans.
• Takes accountability for planning and managing own work efficiently to ensure objectives are met.
• Is curious and asks questions to challenge the status quo – ask why the company does things the way it does thing. 
• Effective at communicating their intentions to others; ensures communication is clear and simple.
• In control of their own reactions and considers how to share their perspective to create better reaction for team.
• Copes well with change and work challenges and recovers quickly from its impact.
• Builds positive relationships by being a good listener and getting to know people by establishing a connection.

Technical Skills/ Experience you’ll need.

• Proven track record in managing ad leading teams in a high volume, retail environment.
• Previous experience delivering against budgets, P&L, labour costs and ratios and cost saving initiatives.
• Ability to build strong and positive relationships with key stakeholders.
• Experience of motivating, leading, and coaching a large team to drive performance including mentoring, training, and succession planning.
• Work across the store to get things done right first time within timescales. 
• Good level of digital capability and use of digital tools and applications. 
• Understand customer needs and spot selling opportunities. 
• Be able to demonstrate an ability to remain calm in a pressurised & continuously changing environment.  

Key Relationships and Stakeholders  

• Customers 
• Colleagues 
• Store Operations Director
• Business Owners
• Head office
• Marks and Spencer representatives

Please apply here or email recruitment@londonretailpartners.com